Accessibility Statement
Dulwich Movers Website Accessibility Statement
Dulwich Movers is committed to providing an accessible and inclusive digital experience for all visitors to our website, including disabled customers, carers, and anyone using assistive technologies. This Accessibility Statement explains the steps we have taken, and continue to take, to ensure that people in the Dulwich area can access information about our moving and removals services in a clear, usable, and accessible way.
Our Commitment to Accessibility
We aim for our Dulwich Movers website to meet the Web Content Accessibility Guidelines, known as WCAG 2.1, at level AA. These guidelines are recognised internationally as a benchmark for accessible websites and digital content. By following these principles, we work to make our information perceivable, operable, understandable, and robust for as many people as possible, regardless of their device, browser, or level of ability.
Accessibility is an ongoing process. As we grow and develop our services for customers in Dulwich and surrounding areas, we regularly review our content, design, and code to identify and fix barriers that may prevent people from fully using our website.
Screen-Reader and Assistive Technology Support
The Dulwich Movers website is designed to work with a range of screen readers and assistive tools. We use clear page structures, headings, and descriptive text to help screen-reader users navigate our pages efficiently. Where possible, we ensure that images include meaningful alternative text, and that important information is not conveyed by colour alone.
We aim to use plain and straightforward language so that our Dulwich moving services, pricing details, and service-area information are understandable to people with different cognitive and reading needs. We avoid unnecessary jargon and aim to keep sentence structures simple, particularly in key areas such as quotes, booking, and service descriptions.
Keyboard Navigation and Operability
Our website is built so that most functions are available using only a keyboard, without requiring a mouse or touch input. Visitors should be able to move through interactive elements such as menus, forms, and buttons using the Tab, Shift plus Tab, Enter, and arrow keys. We aim to provide a visible focus indicator so users can easily see where they are on the page while tabbing.
We also work to avoid features that may cause difficulty, such as timed content, unexpected page changes, or complex dropdowns that cannot be accessed with a keyboard. Where complex interaction is required, we will seek to provide alternatives or clear instructions.
Compatibility and Supported Technologies
The Dulwich Movers website is intended to be compatible with modern web browsers and commonly used assistive technologies on desktop, laptop, tablet, and mobile devices. We strive to maintain compatibility with current versions of major browsers and ensure that our pages remain usable even when custom accessibility settings are enabled, such as high contrast modes, enlarged text, or custom colour schemes.
Our aim is that customers across the Dulwich area can find and use our moving and storage information with minimal barriers, whether they are planning a local move or a more complex relocation.
Ongoing Improvements and Limitations
While we work hard to achieve and maintain WCAG 2.1 AA compliance, some areas of the website may still present challenges. These may include older content, third-party tools, or elements that are in the process of being updated. We are committed to reviewing and improving these areas over time and welcome feedback that highlights specific issues.
Whenever we introduce new features or content for Dulwich Movers customers, we assess accessibility impact as part of our design and development process, aiming to prevent new barriers from being introduced.
How to Request Assistance or Provide Feedback
Your experience using the Dulwich Movers website is important to us. If you have difficulty accessing any part of the site, if you need information about our services in a different format, or if you want to report an accessibility problem, you can contact us through our online contact form. Please include details such as the page you were trying to use, the type of device and browser you are using, and the nature of the problem.
We will review your request or feedback and work to respond within a reasonable timeframe. Where possible, we will offer an accessible alternative way to obtain the information you need about our Dulwich moving services, and we will use your feedback to improve our site for other visitors.
Statement Review
This Accessibility Statement will be reviewed and updated regularly to reflect changes to the Dulwich Movers website, our services, and relevant accessibility standards. We remain committed to improving the accessibility and usability of our online information for everyone in the Dulwich community and beyond.
